QMS is used to control queues. Queues of people form in various situations and locations in a queue area. The process of queue formation and orderly processing or assisting every individual in the queue forms the basis of QMS.
APPLICATION TYPE HOSTED
Token Issuing System
- A Customer walks in to the retail lobby / store
- Approaches the QMS
- QMS presents options for service selection
- Customer makes selection
- Token is issued by the machine and customer is requested to wait in the lobby
Customer Feedback System
Send a message
Contact UsBENEFITS
Keeps track and forecast the flow of customers.
Optimum utilization of Staff Resources.
Constant monitoring the staff's performance.
Enhance productivity.
Counter can be stabilized to any service and the system allows the transfer of queue number to other services or counters.
Data are constantly back-up, hence in the event of power failure or computer failure, this system will automatically resume in issuing the next sequential queue number when power is restored.
- In order to overcome space constraints wall mount & floor models are also available.
- QMS use application is implemented in regional languages with voice prompts to make the application usage customer friendly.
- The first objective of QMS is to achieve a better quality of service to customers.
- The system does more than managing an effective customer service; it analyses all transactions recognizing areas that can be improved.
- QMS will leverage your customer service by delivering a personal touch to any customer that comes into your premises.
COMFORT. CONVENIENCE. CUSTOMIZATION.
AGENT MODULE
Call Customer | Token forward | Skip Token | Hold Token | Serve | Standby | Buzz
ADMINISTRATOR MODULE
Dashboard | Reports | Administration | Prioritization | Customization
TOKEN DISPLAY SYSTEM
Counter Number | Token Number | Scrolling Message | Play Ads